Refund Policy

1. Non-Refundable Discovery & Audits

Every custom Business Operating System architecture begins with a dedicated **Business Systems Discovery Session**. This session requires active research, system audits, and engineering hours.

Consequently, fees for scheduled and initiated Discovery Sessions are **100% non-refundable**. If you need to reschedule your session, you must notify us at least 48 hours prior to the scheduled call.

2. Custom Implementation Work

We engineer custom system architectures, bespoke database models, API connectors, and AI agents. Once project implementation has commenced (signaled by statement of work execution, credential handoff, or payment receipt), **all payments made towards implementation milestones are non-refundable**.

In the event that the Client decides to pause or cancel an ongoing implementation project, any funds paid for active or completed milestones will not be returned. Any unpaid milestones for work already performed will remain due and payable.

3. Recurring Optimization & Support Retainers

Ongoing systems optimization, maintenance, and AI model refinement services are billed on a recurring monthly cycle.

• No Retrospective Refunds: We do not offer partial refunds or credits for unused retainer hours or mid-cycle cancellations.
• Cancellation Notice: To cancel a recurring support plan, you must provide a **30-day written cancellation notice** by email.
• Final Cycle: You will retain full access to our integration support team and maintenance channels during the 30-day transition period, and your final billing invoice will cover that period.

4. Payment Processor Failures & Disputes

Payments processed via our authorized gateways (Xendit and Stripe) are subject to their respective terms of service.

Initiating chargebacks or payment disputes without consulting our support desk violates these Terms. If a chargeback is filed, we reserve the right to immediately suspend all cloud infrastructure, API tunnels, and database sync configurations associated with your account.